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Jun 27, 2023, 10:30 pm
#16
jrfsp320
Join Date: Jun 2010
Location: Melbourne
Programs: QF
Posts: 149
Am I correct in that you need a train ticket to access the in town check in area?
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Jun 27, 2023, 11:14 pm
#17
percysmith
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,958
Originally Posted by jrfsp320
Am I correct in that you need a train ticket to access the in town check in area?
Should be - the ITCI is run by MTR, not AAHK or otherwise paid for as part of your departing air ticket. You're going to have to buy a AEL ticket in order to access the ITCI, whether you subsequently take the AEL or not.
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Jun 29, 2023, 7:13 am
#18
Pickles
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,214
Originally Posted by jrfsp320
Am I correct in that you need a train ticket to access the in town check in area?
Yes.
As for opening, it looks like it's for real now. The hoardings are all removed, the departure boards are up and running, the counter displays are active, and there were maintenance people rebooting the ticket machines earlier today.
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Jul 3, 2023, 7:25 am
#19
WheelsATC
Join Date: Apr 2023
Posts: 44
Originally Posted by jrfsp320
Am I correct in that you need a train ticket to access the in town check in area?
you need to scan a ticket to access but if you have a octopus card you can use that and pay a minimal fee. The fare to the airport will be deducted at additional barriers before you get on the train.
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Jul 3, 2023, 7:32 am
#20
tfung
Join Date: Dec 2000
Location: HKG
Programs: AA 3MM EXP, SQ Solitaire, LH SEN, CX DM, Hyatt CC, Marriott LT Titanium
Posts: 3,186
Originally Posted by WheelsATC
you need to scan a ticket to access but if you have a octopus card you can use that and pay a minimal fee. The fare to the airport will be deducted at additional barriers before you get on the train.
I think you get charged the full AEX fare upon using octopus when you enter the in town check in area already...
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Jul 3, 2023, 7:45 am
#21
lixiaojuventus
Join Date: Dec 2008
Location: PEK, AUS, WAS, HKG
Programs: CX Gold
Posts: 1,142
Originally Posted by tfung
I think you get charged the full AEX fare upon using octopus when you enter the in town check in area already...
This. I just found from MTR website the following paragraph:
Simply check-in and collect your boarding pass during the service hours between 90 minutes and 24 hours ahead of your scheduled flight departure time. (Passengers must use an Octopus or an Airport Express ticket to enter the In-town Check-in area. The full fare will be deducted at the In-town Check-in entry gate, with no further charge being made at the platform entry gate).
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Jul 3, 2023, 5:06 pm
#22
djsflynn
Confirmed that Hong Kong station's checkin desk reopen Wednesday July 5, but for now only by CX between 6am and 3pm. (forgive earlier typo which said 9am opening)
Last edited by djsflynn; Jul 3, 2023 at 8:04 pm
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Jul 3, 2023, 6:52 pm
#23
percysmith
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,958
Originally Posted by djsflynn
Confirmed that Hong Kong station's checkin desk reopen Wednesday July 5, but for now only by CX between 9am and 3pm.
6am to 3pm
https://www.bloomberg.com/news/artic...open-wednesday
Cathay will be the sole airline offering in-town airport check-in services, and only from 6 a.m. to 3 p.m., Hong Kong train operator MTR Corp. said Monday.
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Jul 3, 2023, 9:26 pm
#24
marcolau317
Join Date: Jan 2016
Location: Hong Kong
Programs: BAEC
Posts: 281
Can one use In-Town check in if the first segment is CX and need to connect to other OW flights later on, but the online check in for those connecting flights isn't open yet during the hours? Or will I have to wait till all segments checked in online and then drop my luggage at the airport later in the day (well after opening hours at HK Station)?
e.g. HKG-ZRH (CX) - check in open during In-Town hours, ZRH-MAD (IB) - online check in not yet open (T-24h)
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Jul 3, 2023, 9:54 pm
#25
percysmith
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,958
Originally Posted by marcolau317
Can one use In-Town check in if the first segment is CX and need to connect to other OW flights later on, but the online check in for those connecting flights isn't open yet during the hours? Or will I have to wait till all segments checked in online and then drop my luggage at the airport later in the day (well after opening hours at HK Station)?
e.g. HKG-ZRH (CX) - check in open during In-Town hours, ZRH-MAD (IB) - online check in not yet open (T-24h)
(If similar to pre-pandemic) CX can check you through to ZRH-MAD even if OLCI on IB not yet opened (sometimes that's why transit pax get SEQ1)
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Jul 3, 2023, 11:17 pm
#26
oldchinahand
Join Date: Aug 2015
Location: Hong Kong
Programs: Cathay Lifetime Diamond
Posts: 716
It seems unlikely that CX will be the 'sole operator' going forward.
Already several airlines have expressed the intention to again offer the service and looking at the websites others that offered the service pre the shutdown all that I looked at say 'temperedly suspended' - not cancelled .
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Jul 4, 2023, 5:27 pm
#27
djsflynn
Join Date: Aug 2007
Location: Sydney, Australia
Posts: 1,883
Originally Posted by oldchinahand
It seems unlikely that CX will be the 'sole operator' going forward.
Agreed CX is the obvious starter due to being the home carrier and having the most flights, but I would expect other airlines to follow throughout the year, even with some 'consolidated' desks covering several airlines which have only a low flight frequency. This is all just part of the recovery and another positive sign.
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Jul 5, 2023, 12:03 am
#28
Reply1984
Join Date: Jun 2018
Posts: 441
Originally Posted by oldchinahand
It seems unlikely that CX will be the 'sole operator' going forward.
Already several airlines have expressed the intention to again offer the service and looking at the websites others that offered the service pre the shutdown all that I looked at say 'temperedly suspended' - not cancelled .
The other ground service companies, except CX, are in extreme labor shortage and they cannot handle the counters at the airport at this moment. Maybe they will resume the check-in service for Airport Express when they start to recruit foreign workers later this year.
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Jul 5, 2023, 8:02 pm
#29
darkdd1
Join Date: Jun 2016
Location: HKG
Posts: 18
Is it that after tapping the Octopus Card to get into the in-town check-in area, I have to take the AEL directly? Or I can use the Octopus card for several more trips before taking the AEL.
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Jul 5, 2023, 8:37 pm
#30
percysmith
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,958
Originally Posted by darkdd1
Or I can use the Octopus card for several more trips before taking the AEL.
Can
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